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Quality management
Scope Note
That aspect of the overall management function that determines and implements a formal set of activities to assure the quality of services or products provided. For operational aspects of how this is achieved, use “Quality control”. (Note: Prior to Feb 05 the Thesaurus instruction was “Quality management” USE “Quality control”)
Used For
Quality assurance (2004 2012)
Quality circles (1995 2012)
Broader Term
Administration
Narrower Term
Quality control
Total quality management
Related Term
Benchmarking
Best practice
Evaluation methods
Performance
Performance indicators
Program effectiveness
Quality
Reliability
Standards
Subject Category
650 Business, commerce and industry
Date Added
Dec04