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Total quality management
Scope Note
Management approach to long-term success through customer satisfaction (based on concepts developed by W. Edwards Deming and Joseph M. Juran) - TQM involves all members of an organisation in continuously improving processes, products, and services
Used For
TQM
Broader Term
Management systems
Quality management
Related Term
Employer employee relationship
Management teams
Organisational development
Organisational learning
Participative decision making
Quality
Teamwork
Subject Category
650 Business, commerce and industry
Date Added
Nov 95
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